Device Partner Community Operations Resource Center

Created Date: 2022-08-11 | Last Modified: 2024-02-23

Applies To: Direct Embedded / IoT OEM, Embedded and IoT Distributor, Indirect Embedded IoT OEM, Named, MAR, ODM, Strategic Device Reseller, TVO

Key Update Summary – February 23, 2024

Updated with FY24 Q3 Event information and FY24 Q2 On-Demand content.

Introduction

Welcome to Device Partner Community Resource Center.
Here you will find upcoming community events that you can register to attend and you will also find past events and on-demand contents.
If you would like to receive update of Community Call event information and important links, please Subscribe Newsletter!

Please select the appropriate tab to see information about the topic you are interested in.

We look forward to connecting with you.

Details

Device Partner Community Call Upcoming Calendar

Community Call Date	Community Call topic (Details to be updated later)	Registration Link
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	Partner Voice- Close the Loop (5 min) Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types) Agenda: Share announcement of updates and changes as asked by partner	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	CBR Compliance Reminder (10 min) Recommended Partner: Operations contacts of TVO, Named, and MAR Agenda: Review the current no CBR reporting, types of CBR submission non-compliance, default charges	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	< Windows CBR Bound OA 3.0 Process (10 min) Recommended Partner: Operations contacts of TVO, Named & IoT (OA 3.0 Only) Agenda: Provide partners with an updates to the Windows CBR Bound OA 3.0 process, impacting Windows Activation, that will be live on July 15, 2024.	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	OEM Activation (OA) 3.0 Update for OA3Tool (5 min) Recommended Partner: Operations contacts of TVO, Named, MAR & IoT (OA 3.0 Only) Agenda: Reminder of the mandatory OA3Tool update which will be released April 2024.	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	DOC Support Updates (10 min) Recommended Partner: Operations contacts of TVO, Named, MAR & IoT (DOC Users) Agenda: Provide partners with an update on new DOC support options coming soon.	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	Device Partner Launch Calendar Updates (5 min) Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types) Agenda: Share announcement of DPC Launch Calendar and location. Review upcoming launches with partners for awareness. DPC Downtime notification Find launch calendar here.	REGISTER HERE

Community Call topic (Details to be updated later)
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	Partner Voice- Close the Loop (5 min) Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types) Agenda: Share announcement of updates and changes as asked by partner
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	CBR Compliance Reminder (10 min) Recommended Partner: Operations contacts of TVO, Named, and MAR Agenda: Review the current no CBR reporting, types of CBR submission non-compliance, default charges
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	< Windows CBR Bound OA 3.0 Process (10 min) Recommended Partner: Operations contacts of TVO, Named & IoT (OA 3.0 Only) Agenda: Provide partners with an updates to the Windows CBR Bound OA 3.0 process, impacting Windows Activation, that will be live on July 15, 2024.
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	OEM Activation (OA) 3.0 Update for OA3Tool (5 min) Recommended Partner: Operations contacts of TVO, Named, MAR & IoT (OA 3.0 Only) Agenda: Reminder of the mandatory OA3Tool update which will be released April 2024.
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	DOC Support Updates (10 min) Recommended Partner: Operations contacts of TVO, Named, MAR & IoT (DOC Users) Agenda: Provide partners with an update on new DOC support options coming soon.
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	Device Partner Launch Calendar Updates (5 min) Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types) Agenda: Share announcement of DPC Launch Calendar and location. Review upcoming launches with partners for awareness. DPC Downtime notification Find launch calendar here.
Registration Link
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE

Device Partner Listening Forum

Device Partner Listening Forum - DLD (Digital License Delivery) for IoT partners (60 min)
- Recommended Partner: IoT Partners
- Description: Share with IoT partners of Digital License Delivery program plan and to understand partner feedbacks.
  Option 1 - Date: May 24th 16:30 (SGP/BJ/TPE) / 09:30 (GMT) - Register Now
- Option 2 - Date: May 25th 09:30 (PST) / 17:30 (GMT) - Register Now

Hardware Compliance _SKU to Hardware (SKU2HW) Tool

Recommended Partner: TVO, Named
Topics
- Hardware Compliance – SKU to Hardware Tool in OEM BI Central
- OEM BI Central Access Right Training
English Session – Training Video

CBR E2E process & New CBR noncompliance monitoring

Recommended partner: MAR and IoT Direct partners
Topics
- CBR End to End Process
- New CBR Non-compliance Monitoring process
English Session – Training Video

Return Essentials
- Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
- Topics
  - Return Rules (Windows & Digital Attach products)
  - Return process (DOC & B2B)
  - Return related support scenarios/trouble shooting
  - Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
- English Session – Training Video

CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
- Topics
  - CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
  - DLP (Down Level Partner) management approach
  - Hardware Compliance Report related non-compliance questions Office AFOLB
- English Session – Training Video

DA (Digital Attach) for Office Overview
- English Session – Training Video

OA (OEM Activation) 3.0 Onboarding Overview
- English Session – Training Video – Download Deck

DPC (Device Partner Center) Overview
- English Session – Training Video – Download Deck

Activations Overview
- English Session – Training Video – Download Deck

Decentralized TPI Management for OEM
- English Session – Training Video – Download Deck

On-Demand Content Collection

English Session

FY24 Q2 Device Partner Community & Launch Adoption Call
FY24 Q1 Device Partner Community & Launch Adoption Call
FY23 Q4 Device Partner Community & Launch Adoption Call
FY23 Q3 Device Partner Community & Launch Adoption Call
FY23 Q2 Device Partner Community & Launch Adoption Call
FY23 Q1 Device Partner Community & Launch Adoption Call
Hardware Compliance _SKU to Hardware (SKU2HW) Tool
Return Essentials
CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
DA (Digital Attach) for Office Overview
OA (OEM Activation) 3.0 Onboarding Overview
DPC (Device Partner Center) Overview
Activations Overview
Decentralized TPI Management for OEM

FY24 Q2 Community Call – Register to view recording

Windows Autopilot Update (10 min)

Recommended Partner: Operations contacts of TVO, Named, and MAR
Agenda:

Introducing a new error code on Windows Autopilot API

Introducing new error code for Autopilot registration API. Explain the difference between new error code and existing error code.

Late CBR submission may cause Autopilot registration fail

Explain the potential impact on Windows Autopilot device if OEM have late CBR submission.

CBR Compliance Reminder (10 min)

Recommended Partner: Operations contacts of TVO, Named, and MAR
Agenda:

Review the current no CBR reporting, types of CBR submission non-compliance, default charges

Windows CBR Bound OA 3.0 Process (20 min)

Recommended Partner: Operations contacts of TVO & Named
Agenda:

Provide partners with an update to the Windows CBR Bound OA 3.0 process

Device Partner Launch Calendar Updates (10 min)

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Share announcement of DPC Launch Calendar and location

Review upcoming launches with partners for awareness

DPC Downtime notification

FY24 Q1 Community Call – Register to view recording

Windows Hardware Compliance / CBR Submission Compliance / OA3 Tool Update

Recommended Partner: Operations contacts of TVO, Named, and MAR
Agenda:

Windows Hardware Compliance Process:

Review the consolidated compliance process for HWC, TPM, CBR Submission, and CBR Data Quality.

CBR Submission Compliance Process:

Review the current no CBR reporting & default charge process, preview introduction of late CBR reporting.

New OA3Tool Release:

Give updates for the upcoming new OA3Tool release timeline and adoption requirement.

Device Partner Center (DPC) Search Enhancements

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Introduce the new Bing search functionality in DPC

Local Device Partner Resource Page on Device Partner Center (DPC)

Recommended Partner: Operations contacts of Named
Agenda:

Introduce the new resource partner page on DPC for Local Device Partners.

Device Partner Launch Calendar Review (5 min)

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Share announcement of DPC Launch Calendar and location

FY23 Q4 Device Partner Community & Launch Adoption Call

Partner Voice Listening Mechanism – Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named, MAR, IoT, ODM
- Description:
  - Share Partner Engagement Model
  - Share Partner Voice listening mechanism
MDOS DLP Compliance Feature and Demo - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named (with Office/Gaming products)
- Description:
  - DOC (MDOS) DLP compliance (PBR Control) features update.
  - DOC (MDOS) DLP compliance (PBR Control) Demo.
    - Note:
      - DOC: Digital Operations Center
      - MDOS: Microsoft Digital Operations Services - a fully cloud based digital key distribution & entitlement service for Microsoft OEM partners.
      - DLP: Down Level Partner
      - PBR: Product Binding Report
CBR Compliance End to End & OA3 Tool - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named
- Description:
  - Windows Hardware Compliance Process: introduce the consolidated compliance process for HWC/TPM, CBR submission and Data quality audit.
  - New OA3Tool Release: give the update for the upcoming new OA3Tool release timeline and adoption requirement.

Office OPK Refresh Update - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named (with Office products)
- Description:
  - Share Office OPK (OEM Pre-installation Kit) refresh update

FY23 Q3 Device Partner Community & Launch Adoption Call

OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
- Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

FY23 Q2 Device Partner Community & Launch Adoption Call

Topic - OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
- Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

Topic - OA 3.0 Order Re-fulfilment Information - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct, MAR, ODM
- Description: This session is relevant to partners who order and fulfill digital product keys (DPKs) via DOC (MDOS), MSC and Business to Business (B2B) solutions.
- Reference: OA 3.0 Order Re-fulfilment Information (microsoft.com)

Topic - Partner Incentives Training Resource Center - Register to View Recording

Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
Description: This session is relevant to Marketing and Incentive admin in the company.

Topic - Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users - Register to View Recording

Recommended Partner: TVO, Named, ODM
Description: Microsoft is enhancing the DA end user redemption and claim experience in the Microsoft Store. These enhancements will improve the end user redemption experience in several ways.
Reference: Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users

Topic - DOC (Digital Operations Center) Security Role Simplification - Register to View Recording

Recommended Partner: TVO, Named, MAR
Description: Microsoft DOC Company Admin can add a Persona comprised of security roles when on-boarding new users. Partners will be converted to the new personas starting H1 2022
Reference: DOC (Digital Operations Center) Security Role Simplification (microsoft.com)

Topic - TST update - Register to View Recording

Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
Description: Microsoft requests additional information from partners when updating or adding partner data.

FY23 Q1 Device Partner Community & Launch Adoption Call

Topics – recommended partner Register to View Recording
- How to self-serve in DOC for EOL reporting - TVO, Named, ODR, MAR, IoT, ODM
- Windows 10 EOL update - TVO, Named, ODR
- Office AFOLB EOL update - TVO, Named
- PKPN SWAP for Win 11 S Mode - TVO, Named
- Simplified POE for plan programs - TVO, Named (suggested participants: partners working on program marketing processes - Jumpstart program or Server incentive program)

Hardware Compliance _SKU to Hardware (SKU2HW) Tool

Recommended Partner: TVO, Named
Topics
- Hardware Compliance – SKU to Hardware Tool in OEM BI Central
- OEM BI Central Access Right Training
English Session – Training Video

CBR E2E process & New CBR noncompliance monitoring

Recommended partner: MAR and IoT Direct partners
Topics
- CBR End to End Process
- New CBR Non-compliance Monitoring process
English Session – Training Video

Return Essentials
- Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
- Topics
  - Return Rules (Windows & Digital Attach products)
  - Return process (DOC & B2B)
  - Return related support scenarios/trouble shooting
  - Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
- English Session – Training Video

CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
- Topics
  - CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
  - DLP (Down Level Partner) management approach
  - Hardware Compliance Report related non-compliance questions Office AFOLB
- English Session – Training Video

DA (Digital Attach) for Office Overview
- English Session – Training Video

OA (OEM Activation) 3.0 Onboarding Overview
- English Session – Training Video – Download Deck

DPC (Device Partner Center) Overview
- English Session – Training Video – Download Deck

Activations Overview
- English Session – Training Video – Download Deck

Decentralized TPI Management for OEM
- English Session – Training Video – Download Deck

Other Resources

FAQ - Reference of Non-Ops Processes

Windows Image Creation and Deployment: refer to “Windows Engineering Guide (WEG)” - a step by step document.
Partner may select local language:
OEM deployment overview | Microsoft Docs (Eng)

Introducción a la implementación de OEM | Microsoft Learn (ES)

OEM 배포 개요 | Microsoft Learn (Korean)

OEM 展開の概要 | Microsoft Learn (Japanese)

OEM 部署概述 | Microsoft Learn (Simplified Chinese)
Windows Autopilot Overview: Overview of Windows Autopilot | Microsoft Learn (Eng)

Need Support? Please contact teams below

Support Type	What can we help with?	Contact Alias
Contract & Revenue Management Ops Agreements/Processing Support	Agreement Processing Invoicing Sales Out Reporting	License & Invoicing Support Desk msoemops@microsoft.com
Supply Chain Support	Supply Chain Management DPK Order/Fulfillment, CBR, PBR, OHR issues AR Management Test Keys Returns	Supply Chain Support msoemops@microsoft.com
System Support DOC (Digital Operations Center) / SOC (Software Order Center)	System & Tools Performance Issues Reporting Access request (company users please contact Company Admin)	DOC / SOC msoemops@microsoft.com

What can we help with?
Contract & Revenue Management Ops Agreements/Processing Support	Agreement Processing Invoicing Sales Out Reporting
Supply Chain Support	Supply Chain Management DPK Order/Fulfillment, CBR, PBR, OHR issues AR Management Test Keys Returns
System Support DOC (Digital Operations Center) / SOC (Software Order Center)	System & Tools Performance Issues Reporting Access request (company users please contact Company Admin)
Contact Alias
Contract & Revenue Management Ops Agreements/Processing Support	License & Invoicing Support Desk msoemops@microsoft.com
Supply Chain Support	Supply Chain Support msoemops@microsoft.com
System Support DOC (Digital Operations Center) / SOC (Software Order Center)	DOC / SOC msoemops@microsoft.com

FY24 Q1 Community Call – Register to view recording

Windows Hardware Compliance / CBR Submission Compliance / OA3 Tool Update

Recommended Partner: Operations contacts of TVO, Named, and MAR
Agenda:

Windows Hardware Compliance Process:

Review the consolidated compliance process for HWC, TPM, CBR Submission, and CBR Data Quality.

CBR Submission Compliance Process:

Review the current no CBR reporting & default charge process, preview introduction of late CBR reporting.

New OA3Tool Release:

Give updates for the upcoming new OA3Tool release timeline and adoption requirement.

Device Partner Center (DPC) Search Enhancements

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Introduce the new Bing search functionality in DPC

Local Device Partner Resource Page on Device Partner Center (DPC)

Recommended Partner: Operations contacts of Named
Agenda:

Introduce the new resource partner page on DPC for Local Device Partners.

Device Partner Launch Calendar Review (5 min)

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Share announcement of DPC Launch Calendar and location

FY23 Q4 Device Partner Community & Launch Adoption Call

Partner Voice Listening Mechanism – Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named, MAR, IoT, ODM
- Description:
  - Share Partner Engagement Model
  - Share Partner Voice listening mechanism
MDOS DLP Compliance Feature and Demo - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named (with Office/Gaming products)
- Description:
  - DOC (MDOS) DLP compliance (PBR Control) features update.
  - DOC (MDOS) DLP compliance (PBR Control) Demo.
    - Note:
      - DOC: Digital Operations Center
      - MDOS: Microsoft Digital Operations Services - a fully cloud based digital key distribution & entitlement service for Microsoft OEM partners.
      - DLP: Down Level Partner
      - PBR: Product Binding Report
CBR Compliance End to End & OA3 Tool - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named
- Description:
  - Windows Hardware Compliance Process: introduce the consolidated compliance process for HWC/TPM, CBR submission and Data quality audit.
  - New OA3Tool Release: give the update for the upcoming new OA3Tool release timeline and adoption requirement.

Office OPK Refresh Update - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named (with Office products)
- Description:
  - Share Office OPK (OEM Pre-installation Kit) refresh update

FY23 Q3 Device Partner Community & Launch Adoption Call

OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
- Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

FY23 Q2 Device Partner Community & Launch Adoption Call

Topic - OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
- Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

Topic - OA 3.0 Order Re-fulfilment Information - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct, MAR, ODM
- Description: This session is relevant to partners who order and fulfill digital product keys (DPKs) via DOC (MDOS), MSC and Business to Business (B2B) solutions.
- Reference: OA 3.0 Order Re-fulfilment Information (microsoft.com)

Topic - Partner Incentives Training Resource Center - Register to View Recording

Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
Description: This session is relevant to Marketing and Incentive admin in the company.

Topic - Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users - Register to View Recording

Recommended Partner: TVO, Named, ODM
Description: Microsoft is enhancing the DA end user redemption and claim experience in the Microsoft Store. These enhancements will improve the end user redemption experience in several ways.
Reference: Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users

Topic - DOC (Digital Operations Center) Security Role Simplification - Register to View Recording

Recommended Partner: TVO, Named, MAR
Description: Microsoft DOC Company Admin can add a Persona comprised of security roles when on-boarding new users. Partners will be converted to the new personas starting H1 2022
Reference: DOC (Digital Operations Center) Security Role Simplification (microsoft.com)

Topic - TST update - Register to View Recording

Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
Description: Microsoft requests additional information from partners when updating or adding partner data.

FY23 Q1 Device Partner Community & Launch Adoption Call

Topics – recommended partner Register to View Recording
- How to self-serve in DOC for EOL reporting - TVO, Named, ODR, MAR, IoT, ODM
- Windows 10 EOL update - TVO, Named, ODR
- Office AFOLB EOL update - TVO, Named
- PKPN SWAP for Win 11 S Mode - TVO, Named
- Simplified POE for plan programs - TVO, Named (suggested participants: partners working on program marketing processes - Jumpstart program or Server incentive program)

Hardware Compliance _SKU to Hardware (SKU2HW) Tool

Recommended Partner: TVO, Named
Topics
- Hardware Compliance – SKU to Hardware Tool in OEM BI Central
- OEM BI Central Access Right Training
English Session – Training Video

CBR E2E process & New CBR noncompliance monitoring

Recommended partner: MAR and IoT Direct partners
Topics
- CBR End to End Process
- New CBR Non-compliance Monitoring process
English Session – Training Video

Return Essentials
- Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
- Topics
  - Return Rules (Windows & Digital Attach products)
  - Return process (DOC & B2B)
  - Return related support scenarios/trouble shooting
  - Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
- English Session – Training Video

CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
- Topics
  - CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
  - DLP (Down Level Partner) management approach
  - Hardware Compliance Report related non-compliance questions Office AFOLB
- English Session – Training Video

DA (Digital Attach) for Office Overview
- English Session – Training Video

OA (OEM Activation) 3.0 Onboarding Overview
- English Session – Training Video – Download Deck

DPC (Device Partner Center) Overview
- English Session – Training Video – Download Deck

Activations Overview
- English Session – Training Video – Download Deck

Decentralized TPI Management for OEM
- English Session – Training Video – Download Deck

Device Partner Community Call Upcoming Calendar

Community Call Date	Community Call topic (Details to be updated later)	Registration Link
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	Partner Voice- Close the Loop (5 min) Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types) Agenda: Share announcement of updates and changes as asked by partner	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	CBR Compliance Reminder (10 min) Recommended Partner: Operations contacts of TVO, Named, and MAR Agenda: Review the current no CBR reporting, types of CBR submission non-compliance, default charges	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	< Windows CBR Bound OA 3.0 Process (10 min) Recommended Partner: Operations contacts of TVO, Named & IoT (OA 3.0 Only) Agenda: Provide partners with an updates to the Windows CBR Bound OA 3.0 process, impacting Windows Activation, that will be live on July 15, 2024.	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	OEM Activation (OA) 3.0 Update for OA3Tool (5 min) Recommended Partner: Operations contacts of TVO, Named, MAR & IoT (OA 3.0 Only) Agenda: Reminder of the mandatory OA3Tool update which will be released April 2024.	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	DOC Support Updates (10 min) Recommended Partner: Operations contacts of TVO, Named, MAR & IoT (DOC Users) Agenda: Provide partners with an update on new DOC support options coming soon.	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	Device Partner Launch Calendar Updates (5 min) Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types) Agenda: Share announcement of DPC Launch Calendar and location. Review upcoming launches with partners for awareness. DPC Downtime notification Find launch calendar here.	REGISTER HERE

Community Call topic (Details to be updated later)
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	Partner Voice- Close the Loop (5 min) Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types) Agenda: Share announcement of updates and changes as asked by partner
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	CBR Compliance Reminder (10 min) Recommended Partner: Operations contacts of TVO, Named, and MAR Agenda: Review the current no CBR reporting, types of CBR submission non-compliance, default charges
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	< Windows CBR Bound OA 3.0 Process (10 min) Recommended Partner: Operations contacts of TVO, Named & IoT (OA 3.0 Only) Agenda: Provide partners with an updates to the Windows CBR Bound OA 3.0 process, impacting Windows Activation, that will be live on July 15, 2024.
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	OEM Activation (OA) 3.0 Update for OA3Tool (5 min) Recommended Partner: Operations contacts of TVO, Named, MAR & IoT (OA 3.0 Only) Agenda: Reminder of the mandatory OA3Tool update which will be released April 2024.
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	DOC Support Updates (10 min) Recommended Partner: Operations contacts of TVO, Named, MAR & IoT (DOC Users) Agenda: Provide partners with an update on new DOC support options coming soon.
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	Device Partner Launch Calendar Updates (5 min) Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types) Agenda: Share announcement of DPC Launch Calendar and location. Review upcoming launches with partners for awareness. DPC Downtime notification Find launch calendar here.
Registration Link
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE
March 6, 10:00AM EST (US) & March 7, 4:00 AM EST (Asia)	REGISTER HERE

Device Partner Listening Forum

Device Partner Listening Forum - DLD (Digital License Delivery) for IoT partners (60 min)
- Recommended Partner: IoT Partners
- Description: Share with IoT partners of Digital License Delivery program plan and to understand partner feedbacks.
  Option 1 - Date: May 24th 16:30 (SGP/BJ/TPE) / 09:30 (GMT) - Register Now
- Option 2 - Date: May 25th 09:30 (PST) / 17:30 (GMT) - Register Now

Hardware Compliance _SKU to Hardware (SKU2HW) Tool

Recommended Partner: TVO, Named
Topics
- Hardware Compliance – SKU to Hardware Tool in OEM BI Central
- OEM BI Central Access Right Training
English Session – Training Video

CBR E2E process & New CBR noncompliance monitoring

Recommended partner: MAR and IoT Direct partners
Topics
- CBR End to End Process
- New CBR Non-compliance Monitoring process
English Session – Training Video

Return Essentials
- Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
- Topics
  - Return Rules (Windows & Digital Attach products)
  - Return process (DOC & B2B)
  - Return related support scenarios/trouble shooting
  - Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
- English Session – Training Video

CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
- Topics
  - CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
  - DLP (Down Level Partner) management approach
  - Hardware Compliance Report related non-compliance questions Office AFOLB
- English Session – Training Video

DA (Digital Attach) for Office Overview
- English Session – Training Video

OA (OEM Activation) 3.0 Onboarding Overview
- English Session – Training Video – Download Deck

DPC (Device Partner Center) Overview
- English Session – Training Video – Download Deck

Activations Overview
- English Session – Training Video – Download Deck

Decentralized TPI Management for OEM
- English Session – Training Video – Download Deck

On-Demand Content Collection

English Session

FY24 Q2 Device Partner Community & Launch Adoption Call
FY24 Q1 Device Partner Community & Launch Adoption Call
FY23 Q4 Device Partner Community & Launch Adoption Call
FY23 Q3 Device Partner Community & Launch Adoption Call
FY23 Q2 Device Partner Community & Launch Adoption Call
FY23 Q1 Device Partner Community & Launch Adoption Call
Hardware Compliance _SKU to Hardware (SKU2HW) Tool
Return Essentials
CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
DA (Digital Attach) for Office Overview
OA (OEM Activation) 3.0 Onboarding Overview
DPC (Device Partner Center) Overview
Activations Overview
Decentralized TPI Management for OEM

FY24 Q2 Community Call – Register to view recording

Windows Autopilot Update (10 min)

Recommended Partner: Operations contacts of TVO, Named, and MAR
Agenda:

Introducing a new error code on Windows Autopilot API

Introducing new error code for Autopilot registration API. Explain the difference between new error code and existing error code.

Late CBR submission may cause Autopilot registration fail

Explain the potential impact on Windows Autopilot device if OEM have late CBR submission.

CBR Compliance Reminder (10 min)

Recommended Partner: Operations contacts of TVO, Named, and MAR
Agenda:

Review the current no CBR reporting, types of CBR submission non-compliance, default charges

Windows CBR Bound OA 3.0 Process (20 min)

Recommended Partner: Operations contacts of TVO & Named
Agenda:

Provide partners with an update to the Windows CBR Bound OA 3.0 process

Device Partner Launch Calendar Updates (10 min)

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Share announcement of DPC Launch Calendar and location

Review upcoming launches with partners for awareness

DPC Downtime notification

FY24 Q1 Community Call – Register to view recording

Windows Hardware Compliance / CBR Submission Compliance / OA3 Tool Update

Recommended Partner: Operations contacts of TVO, Named, and MAR
Agenda:

Windows Hardware Compliance Process:

Review the consolidated compliance process for HWC, TPM, CBR Submission, and CBR Data Quality.

CBR Submission Compliance Process:

Review the current no CBR reporting & default charge process, preview introduction of late CBR reporting.

New OA3Tool Release:

Give updates for the upcoming new OA3Tool release timeline and adoption requirement.

Device Partner Center (DPC) Search Enhancements

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Introduce the new Bing search functionality in DPC

Local Device Partner Resource Page on Device Partner Center (DPC)

Recommended Partner: Operations contacts of Named
Agenda:

Introduce the new resource partner page on DPC for Local Device Partners.

Device Partner Launch Calendar Review (5 min)

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Share announcement of DPC Launch Calendar and location

FY23 Q4 Device Partner Community & Launch Adoption Call

Partner Voice Listening Mechanism – Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named, MAR, IoT, ODM
- Description:
  - Share Partner Engagement Model
  - Share Partner Voice listening mechanism
MDOS DLP Compliance Feature and Demo - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named (with Office/Gaming products)
- Description:
  - DOC (MDOS) DLP compliance (PBR Control) features update.
  - DOC (MDOS) DLP compliance (PBR Control) Demo.
    - Note:
      - DOC: Digital Operations Center
      - MDOS: Microsoft Digital Operations Services - a fully cloud based digital key distribution & entitlement service for Microsoft OEM partners.
      - DLP: Down Level Partner
      - PBR: Product Binding Report
CBR Compliance End to End & OA3 Tool - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named
- Description:
  - Windows Hardware Compliance Process: introduce the consolidated compliance process for HWC/TPM, CBR submission and Data quality audit.
  - New OA3Tool Release: give the update for the upcoming new OA3Tool release timeline and adoption requirement.

Office OPK Refresh Update - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named (with Office products)
- Description:
  - Share Office OPK (OEM Pre-installation Kit) refresh update

FY23 Q3 Device Partner Community & Launch Adoption Call

OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
- Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

FY23 Q2 Device Partner Community & Launch Adoption Call

Topic - OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
- Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

Topic - OA 3.0 Order Re-fulfilment Information - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct, MAR, ODM
- Description: This session is relevant to partners who order and fulfill digital product keys (DPKs) via DOC (MDOS), MSC and Business to Business (B2B) solutions.
- Reference: OA 3.0 Order Re-fulfilment Information (microsoft.com)

Topic - Partner Incentives Training Resource Center - Register to View Recording

Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
Description: This session is relevant to Marketing and Incentive admin in the company.

Topic - Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users - Register to View Recording

Recommended Partner: TVO, Named, ODM
Description: Microsoft is enhancing the DA end user redemption and claim experience in the Microsoft Store. These enhancements will improve the end user redemption experience in several ways.
Reference: Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users

Topic - DOC (Digital Operations Center) Security Role Simplification - Register to View Recording

Recommended Partner: TVO, Named, MAR
Description: Microsoft DOC Company Admin can add a Persona comprised of security roles when on-boarding new users. Partners will be converted to the new personas starting H1 2022
Reference: DOC (Digital Operations Center) Security Role Simplification (microsoft.com)

Topic - TST update - Register to View Recording

Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
Description: Microsoft requests additional information from partners when updating or adding partner data.

FY23 Q1 Device Partner Community & Launch Adoption Call

Topics – recommended partner Register to View Recording
- How to self-serve in DOC for EOL reporting - TVO, Named, ODR, MAR, IoT, ODM
- Windows 10 EOL update - TVO, Named, ODR
- Office AFOLB EOL update - TVO, Named
- PKPN SWAP for Win 11 S Mode - TVO, Named
- Simplified POE for plan programs - TVO, Named (suggested participants: partners working on program marketing processes - Jumpstart program or Server incentive program)

Hardware Compliance _SKU to Hardware (SKU2HW) Tool

Recommended Partner: TVO, Named
Topics
- Hardware Compliance – SKU to Hardware Tool in OEM BI Central
- OEM BI Central Access Right Training
English Session – Training Video

CBR E2E process & New CBR noncompliance monitoring

Recommended partner: MAR and IoT Direct partners
Topics
- CBR End to End Process
- New CBR Non-compliance Monitoring process
English Session – Training Video

Return Essentials
- Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
- Topics
  - Return Rules (Windows & Digital Attach products)
  - Return process (DOC & B2B)
  - Return related support scenarios/trouble shooting
  - Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
- English Session – Training Video

CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
- Topics
  - CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
  - DLP (Down Level Partner) management approach
  - Hardware Compliance Report related non-compliance questions Office AFOLB
- English Session – Training Video

DA (Digital Attach) for Office Overview
- English Session – Training Video

OA (OEM Activation) 3.0 Onboarding Overview
- English Session – Training Video – Download Deck

DPC (Device Partner Center) Overview
- English Session – Training Video – Download Deck

Activations Overview
- English Session – Training Video – Download Deck

Decentralized TPI Management for OEM
- English Session – Training Video – Download Deck

Other Resources

Other Resources

FAQ - Reference of Non-Ops Processes

Windows Image Creation and Deployment: refer to “Windows Engineering Guide (WEG)” - a step by step document.
Partner may select local language:
OEM deployment overview | Microsoft Docs (Eng)

Introducción a la implementación de OEM | Microsoft Learn (ES)

OEM 배포 개요 | Microsoft Learn (Korean)

OEM 展開の概要 | Microsoft Learn (Japanese)

OEM 部署概述 | Microsoft Learn (Simplified Chinese)
Windows Autopilot Overview: Overview of Windows Autopilot | Microsoft Learn (Eng)

Need Support? Please contact teams below

Support Type	What can we help with?	Contact Alias
Contract & Revenue Management Ops Agreements/Processing Support	Agreement Processing Invoicing Sales Out Reporting	License & Invoicing Support Desk msoemops@microsoft.com
Supply Chain Support	Supply Chain Management DPK Order/Fulfillment, CBR, PBR, OHR issues AR Management Test Keys Returns	Supply Chain Support msoemops@microsoft.com
System Support DOC (Digital Operations Center) / SOC (Software Order Center)	System & Tools Performance Issues Reporting Access request (company users please contact Company Admin)	DOC / SOC msoemops@microsoft.com

What can we help with?
Contract & Revenue Management Ops Agreements/Processing Support	Agreement Processing Invoicing Sales Out Reporting
Supply Chain Support	Supply Chain Management DPK Order/Fulfillment, CBR, PBR, OHR issues AR Management Test Keys Returns
System Support DOC (Digital Operations Center) / SOC (Software Order Center)	System & Tools Performance Issues Reporting Access request (company users please contact Company Admin)
Contact Alias
Contract & Revenue Management Ops Agreements/Processing Support	License & Invoicing Support Desk msoemops@microsoft.com
Supply Chain Support	Supply Chain Support msoemops@microsoft.com
System Support DOC (Digital Operations Center) / SOC (Software Order Center)	DOC / SOC msoemops@microsoft.com

FY24 Q1 Community Call – Register to view recording

Windows Hardware Compliance / CBR Submission Compliance / OA3 Tool Update

Recommended Partner: Operations contacts of TVO, Named, and MAR
Agenda:

Windows Hardware Compliance Process:

Review the consolidated compliance process for HWC, TPM, CBR Submission, and CBR Data Quality.

CBR Submission Compliance Process:

Review the current no CBR reporting & default charge process, preview introduction of late CBR reporting.

New OA3Tool Release:

Give updates for the upcoming new OA3Tool release timeline and adoption requirement.

Device Partner Center (DPC) Search Enhancements

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Introduce the new Bing search functionality in DPC

Local Device Partner Resource Page on Device Partner Center (DPC)

Recommended Partner: Operations contacts of Named
Agenda:

Introduce the new resource partner page on DPC for Local Device Partners.

Device Partner Launch Calendar Review (5 min)

Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
Agenda:

Share announcement of DPC Launch Calendar and location

FY23 Q4 Device Partner Community & Launch Adoption Call

Partner Voice Listening Mechanism – Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named, MAR, IoT, ODM
- Description:
  - Share Partner Engagement Model
  - Share Partner Voice listening mechanism
MDOS DLP Compliance Feature and Demo - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named (with Office/Gaming products)
- Description:
  - DOC (MDOS) DLP compliance (PBR Control) features update.
  - DOC (MDOS) DLP compliance (PBR Control) Demo.
    - Note:
      - DOC: Digital Operations Center
      - MDOS: Microsoft Digital Operations Services - a fully cloud based digital key distribution & entitlement service for Microsoft OEM partners.
      - DLP: Down Level Partner
      - PBR: Product Binding Report
CBR Compliance End to End & OA3 Tool - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named
- Description:
  - Windows Hardware Compliance Process: introduce the consolidated compliance process for HWC/TPM, CBR submission and Data quality audit.
  - New OA3Tool Release: give the update for the upcoming new OA3Tool release timeline and adoption requirement.

Office OPK Refresh Update - Register to View Recording
- Recommended Partner: Operations contacts of TVO, Named (with Office products)
- Description:
  - Share Office OPK (OEM Pre-installation Kit) refresh update

FY23 Q3 Device Partner Community & Launch Adoption Call

OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
- Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

FY23 Q2 Device Partner Community & Launch Adoption Call

Topic - OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
- Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

Topic - OA 3.0 Order Re-fulfilment Information - Register to View Recording
- Recommended Partner: TVO, Named, IoT Direct, MAR, ODM
- Description: This session is relevant to partners who order and fulfill digital product keys (DPKs) via DOC (MDOS), MSC and Business to Business (B2B) solutions.
- Reference: OA 3.0 Order Re-fulfilment Information (microsoft.com)

Topic - Partner Incentives Training Resource Center - Register to View Recording

Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
Description: This session is relevant to Marketing and Incentive admin in the company.

Topic - Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users - Register to View Recording

Recommended Partner: TVO, Named, ODM
Description: Microsoft is enhancing the DA end user redemption and claim experience in the Microsoft Store. These enhancements will improve the end user redemption experience in several ways.
Reference: Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users

Topic - DOC (Digital Operations Center) Security Role Simplification - Register to View Recording

Recommended Partner: TVO, Named, MAR
Description: Microsoft DOC Company Admin can add a Persona comprised of security roles when on-boarding new users. Partners will be converted to the new personas starting H1 2022
Reference: DOC (Digital Operations Center) Security Role Simplification (microsoft.com)

Topic - TST update - Register to View Recording

Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
Description: Microsoft requests additional information from partners when updating or adding partner data.

FY23 Q1 Device Partner Community & Launch Adoption Call

Topics – recommended partner Register to View Recording
- How to self-serve in DOC for EOL reporting - TVO, Named, ODR, MAR, IoT, ODM
- Windows 10 EOL update - TVO, Named, ODR
- Office AFOLB EOL update - TVO, Named
- PKPN SWAP for Win 11 S Mode - TVO, Named
- Simplified POE for plan programs - TVO, Named (suggested participants: partners working on program marketing processes - Jumpstart program or Server incentive program)

Hardware Compliance _SKU to Hardware (SKU2HW) Tool

Recommended Partner: TVO, Named
Topics
- Hardware Compliance – SKU to Hardware Tool in OEM BI Central
- OEM BI Central Access Right Training
English Session – Training Video

CBR E2E process & New CBR noncompliance monitoring

Recommended partner: MAR and IoT Direct partners
Topics
- CBR End to End Process
- New CBR Non-compliance Monitoring process
English Session – Training Video

Return Essentials
- Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
- Topics
  - Return Rules (Windows & Digital Attach products)
  - Return process (DOC & B2B)
  - Return related support scenarios/trouble shooting
  - Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
- English Session – Training Video

CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
- Topics
  - CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
  - DLP (Down Level Partner) management approach
  - Hardware Compliance Report related non-compliance questions Office AFOLB
- English Session – Training Video

DA (Digital Attach) for Office Overview
- English Session – Training Video

OA (OEM Activation) 3.0 Onboarding Overview
- English Session – Training Video – Download Deck

DPC (Device Partner Center) Overview
- English Session – Training Video – Download Deck

Activations Overview
- English Session – Training Video – Download Deck

Decentralized TPI Management for OEM
- English Session – Training Video – Download Deck

Chinese Session

Return Essentials
OA (OEM Activation) 3.0 Onboarding Overview
CBR/OHR Operational Walkthrough
Digital Attach for Office Process & New GML update
Digital Return

Return Essentials
- Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
- Topics
  - Return Rules (Windows & Digital Attach products)
  - Return process (DOC & B2B)
  - Return related support scenarios/trouble shooting
  - Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
- Chinese Session – Training Video

OA (OEM Activation) 3.0 Onboarding Overview
- Chinese Session – Training Video – Download Deck

CBR/OHR Operational Walkthrough
- Topics
  - CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
  - DLP (Down Level Partner) management approach
  - Hardware Compliance Report related non-compliance questions Office AFOLB
- Chinese Session – Training Video

Digital Attach for Office Process & New GML update
- Topics
  - Digital Attach for Office process in DOC (Digital Operations Center)
  - GML (Genuine Microsoft Label) update
- Chinese Session – Training Video

Digital Return
- Topics
  - OA 3.0 Returns Overview
  - Returning DPKs using DOC (MDOS)
    - RETURN KEYS BY QUANTITY or BY KEYS
    - MOVE TO INVENTORY
  - The OA 3.0 DPK Return Reasons and credit eligibility rules
  - Guidance on Return Reason codes
  - How to view your Return Request Status in DOC (MDOS)
  - Recent Enhancements to the Returns Process
- Chinese Session – Training Video

ODM Quarterly Community Call - July 2022
- Topics
  - Digital Product Key revert process
  - How to check Digital Product Key from device
  - Digital Attach on Manufacturing
  - Price list and product term
- Chinese Session – Training Video

ODM Quarterly Community Call – March 2022
- Topics
  - CBR Data Quality Update
  - MSC Update
  - DPC MSA to AAD Migration
- Chinese Session – Training Video

ODM Quarterly Community Call – September 2021
- Topics
  - Hardware Hash Data Trouble shooting
  - OA3.0 customized API Comparison
  - GML Briefing
  - Office DA/AFOLB Transition
- Chinese Session – Training Video

Korean Session

Digital Attach for Office Process & New GML update
OA3.0 Data Compliance Process & Unified Support update
Digital Return

Digital Attach for Office Process & New GML update
- Topics
  - Digital Attach for Office process in DOC (Digital Operations Center)
  - GML (Genuine Microsoft Label) update
- Korean Session – Training Video

OA3.0 Data Compliance Process & Unified Support update
- Topics
  - OA3 Data Compliance Process
  - Device Partner Unified Support update
- Korean Session – Training Video

Digital Return
- Topics
  - OA 3.0 Returns Overview
  - Returning DPKs using DOC (MDOS)
  - RETURN KEYS BY QUANTITY or BY KEYS
  - The OA 3.0 DPK Return Reasons and credit eligibility rules
  - Guidance on Return Reason codes
  - How to view your Return Request Status in MDOS
  - Recent Enhancements to the Returns Process
- Korean Session – Training Video

Japanese Session

GML update & Windows Activation Overview
- Topics
  - GML (Genuine Microsoft Label) update
  - Windows Activation Overview
- Japanese Session – Training Video

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