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Device Partner Support

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Register today to get the resources you need to grow your business with Microsoft

As a Microsoft Device Partner, you need up-to-date information to help you grow your business with Microsoft. Device Partner Center is a self-service portal that simplifies getting licensing, technical, sales, and marketing resources—everything you need to build, sell, and market Microsoft devices. We use the information you provide during registration to surface targeted content for a customized experience—exactly what you need when you need it!

Manage your account

To sign in to Device Partner Center, you will have to sign in by using either your Company work account or your Microsoft account.

What is the difference between "work account" and "Microsoft account"?

A "work account" is an account created by an organization's administrator to enable a member of the member of the organization access to all Microsoft cloud services such as Microsoft Azure, Office 365, or, in this case, Device Partner Center.

A "Microsoft account", created by a user, is the new name for what used to be called "Windows Live ID". The Microsoft account is the combination of an email address and a password that a user uses to sign in to all consumer-oriented Microsoft products and cloud services such as Outlook (Hotmail), Messenger, OneDrive, or, in this case, Device Partner Center. If you already sign in to a Windows PC, tablet, phone, Xbox Live, Outlook, or OneDrive, you can use that account to sign in to Device Partner Center.

Your Microsoft account password is specifically associated with your Microsoft account. This is one option for sign-in that allows you to have an authenticated sign-in to the Device Partner Support.

To change your Microsoft account password or to reset your forgotten password, visit the Microsoft account help page.

For step-by-step "how to" instructions to change your password, visit the How to reset your Microsoft account password page.

Important:
  • To be able to change your Microsoft account password, you must know your existing password.
  • To reset your forgotten Microsoft account password, visit the Microsoft account help page, enter your Microsoft account (for example, john@outlook.com), and then tap or click Can’t access your account.
  • Device Partner Support representatives cannot reset or change your password. For step-by-step "how to" instructions to change your password, visit the Change your Windows password page.
If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

Enhance your experience and enable new capabilities by completing your Device Partner registration.

Registering with Device Partner Center (DPC) is easy and takes less than three minutes to complete. By registering, you get an enhanced experience within Device Partner Center, including access to additional content, the ability to favorite content and receive alerts, as well as receiving a targeted content experience. The registration process is outlined in the following steps:

Click the Sign in/Register button in the upper-right corner of the Device Partner Center home page.

 A screen capture of the unregistered homepage

Upon clicking Sign in/Register, you will be redirected to the AAD sign-in screen. Users will need their email ID (Company work account, Microsoft account, or Microsoft employee email) to complete registration.The @partners.microsoft.net email address is not a valid account to use for registering. If a user does not have a Company work account or Microsoft account, a Microsoft account can be created at https//signup.live.com.

A screen capture of the log in screen

If you entered your Microsoft account or Microsoft employee email address on the sign-in page, you will be presented with the Microsoft screen to enter your password.


A screen capture of the password screen 

If you entered your work account on the AAD sign-in screen, enter your password on the AAD sign-in screen. If your Company has a tenant sign-in screen, as you begin to type your password, you will be presented with your Company tenant sign-in screen. Enter your password on the tenant sign-in screen, and click the Sign in button.

Note: when using your work account to sign in for the first time, you may be prompted with additional tenant screens to confirm your information.

A screen capture of the Tenant Portal 

After you have been successfully authenticated, you will be redirected to Device Partner Center. If you have not completed Device Partner registration, click your name in the top-right corner of the site to open your Account Menu, then click Register.

Note: if you choose not to register, you will have access only to Device Partner Center public/anonymous content.

DPC Account Menu

 

To register, you will be presented with the Device Partner Registration form to fill out and complete.

A screen capture of the Device Partner Registration page 

After selecting a company from the drop-down or entering your company name, you may be prompted to agree to the Microsoft Nondisclosure Agreement. All new users whose Company does not have an agreement (current or expired) with Microsoft will be presented with the Microsoft Nondisclosure Agreement and must agree to the terms of the agreement to complete registration. Click I Agree to complete entering your User Profile information, and then click Register to complete your registration.

  A screen capture of the NDA for Microsoft

A screen capture of the NDA for Microsoft User Profile Information

A screen capture of the Microsoft NDA

The information provided in the Preferences section of the User Profile screen will affect your experience on Device Partner Center and the content that will be targeted for you.

  • My primary job focus is—This required field enables you to select your role within your company. Options include Engineer/Developer, Finance, Legal, Sales & Marketing, and Operations. This information will be used to recommend relevant content to you.
  • My company is—This required field enables you to indicate the type of company that you work for. Options include Original Design Manufacturer (ODM), Local Named OEM (LOEM), Distributor, Reseller, Embedded/IoT OEM, Microsoft Authorized Refurbisher (MAR), System Builder, System Integrator, Third Party Integrator (TPI), Android OEM, Embedded/IoT Distributor, Multi-National OEM (MNA), and Refurbisher (Registered or Other). It is important to note that you can select multiple values for this field. This information will be reviewed by the OEM Customer Care Team to ensure that each user receives access to the appropriate secured content.
  • I am most interested in—This field enables you to indicate the type of content that you are most interested in seeing. Options include Becoming a Partner, Events, Licensing & Pricing, Marketing Collateral, Product Information, Programs & Incentives, Readiness & Training, and Technical Downloads. This information will also be used to recommend relevant content to you.
  • Preferred Language—This field enables you to indicate your preferred language. This field will be used to provide insight to the localization needs for Device Partner Center.

After you have completed the registration, a splash page will appear, confirming that your registration has been successfully submitted. In addition, an email will be sent to the company email address you provided.

Note: your profile will be validated by the DPC Customer Care Team, you will not have access to secure content until your profile has been approved. After your profile has been approved, you will receive a second email from the DPC Customer Care Team with confirmation that your access has been validated.

A screen capture of the Device Partner Registration continue page

If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

 

To create a Microsoft account:

  1. Go to https://signup.live.com.
    visual of how to create a Microsoft account
  2. Fill in all required fields. Then, click Create account at the end of the page.
  3. Navigate to the DPC home page, https://devicepartner.microsoft.com, and click the Sign in/Register button in the upper-right corner.
  4. You will be directed to the sign-in page. Enter your Microsoft account ID in the first field. Then, place your cursor in the Password field.
    Sign in page for device partner portals
  5. Based on the credentials you entered, you will be redirected to a Microsoft account sign-in page (for partners). The Microsoft ID entered on the previous screen will be carried over to this screen. 
    Sign in page for your Microsoft account
  6. Enter your Microsoft account password, and click Sign in.
  7. Upon successful sign-in, you will be directed back to Device Partner Center and prompted to complete your registration.

If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

The Device Partner Registration experience moves with you as your role or content needs change, so keep your profile current and relevant.

To update your profile:

  1. Sign in to Device Partner Center.
  2. Select your name in the upper-right corner. 
    A screen capture of the registered homepage
  3. Select View Account.
  4. Update your details on the Profile Information Management page.
  5. Tap or click the Save button in the bottom-right corner.

If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

User types, permissions, and content access

The following are definitions of some of the criteria necessary during the Device Partner Center registration process:

For partners who do not have an agreement with Microsoft and need to create a Company profile:

  • Reseller Top Parent ID (or Reseller TPID) is a code that Microsoft assigns to identify corporate headquarters of a Reseller who buys a product from a Channel or Authorized Distributor and sells down-channel to users. This partner ID is required for Resellers and System Builders who participate in the Microsoft Device Partner Edge program and are eligible to earn program points for qualified software purchases made from a Channel or Authorized Distributor.
  • Microsoft Partner Network ID (or MPN ID) is the identification number that is assigned to a partner organization upon registration with the Microsoft Partner Network Program.

If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.


The following are Microsoft partner types and their definitions:

  • Android OEM: a partner that produces or distributes products or services on a variety of device types on alternative operating systems, such as Android and Linux. Android OEMs may be Multi-National Accounts (MNA) or Local Device Partners and can support multiple operating systems, including Windows.
  • Distributor (Disti): a Microsoft partner with which we have a direct contract. The Distributor may distribute the software to a System Builder or Reseller to then be sold to a third party. Additionally, it sells MNA devices preinstalled with Windows.
  • Embedded/IoT Distributor: the Embedded/IoT channel is made up of two Microsoft partner types—Embedded Direct OEMs and Embedded Distributors. These Distributors serve thousands of Indirect OEMs, providing them with Microsoft products to then build with. The Indirect OEMs are typically small manufacturers/developers. Indirect OEMs do not have any engagement with Microsoft, so all product offering and pricing is set by the Distributor to the Indirect OEM.
  • Embedded/IoT OEM: the Embedded/IoT channel is made up of two partner types—Embedded Direct OEMs and Embedded Distributors. Embedded Direct OEMs have one or more agreements with Microsoft, and they create their own products using Microsoft embedded products.
  • Local Named OEM (LOEM): a company that produces or distributes Windows devices, products, or services within a regional geography and usually has a localized presence within its country.
  • Microsoft Authorized Refurbisher (MAR): a company that refurbishes computers with Genuine Microsoft software. These companies have a worldwide presence and ship a minimum of 2,000 PCs per month.
  • Multi-National Accounts (MNA): an account that produces or distributes products or services in one or more countries/regions by establishing a branch or affiliate in-country or in-region. All MNAs have a global presence. MNAs are top-volume OEMs around the world that have direct agreements with Microsoft.
  • Original Design Manufacturer (ODM): partners that produce and distribute white-box devices down-channel to be branded by channel partners, including but not limited to MNA, Named, Distributor, and Retailer partners.
  • Registered Refurbisher: a company that delivers genuine preinstalled Microsoft software licenses to small and medium-sized customers on the PCs that they refurbish.
  • Reseller: the customer of a System Builder or Distributor who sells through the computer system that is distributed with software, most likely to an end customer.
  • System Builder: an Original Equipment Manufacturer (OEM), assembler, or software preinstaller that produces a computer system that is preinstalled with a Windows operating system and sells it to a small or medium business (SMB) or consumer.
  • System Integrator (SI): an individual or business that builds and implements enterprise-wide IT applications for clients by combining hardware and software products.
  • Third-Party Integrator (TPI): a partner that is approved by Microsoft and has been hired or authorized by a company to integrate a software application that they own into Microsoft software.   

If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

A lock icon can appear next to an item if a visitor either is not signed in or does not have permission to view or download it.

To view and download locked content:

  1. Tap or click Sign In/Register to download. If you are not signed in, you will be directed to the Sign In page.
  2. If you are signed in but not yet registered, you will be directed to the Device Partner Registration page.
  3. Complete the missing information about yourself.
  4. Tap or click Save in the lower-right corner of the page.
  5. You will be returned to the page on which you initiated the download.
  6. Tap or click Download next to the desired content.

If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

Various user roles are assigned to content in Device Partner Center. How you initially set up your profile will determine how content is displayed. To view or modify your preferences, see the related article "How do Anonymous, Registered, and Validated users differ from one another?"

In Device Partner Center, content is displayed based on user type, which is determined by user preferences. The following are the three user types and their descriptions:

  • Anonymous: users who have not provided any information about themselves. These users are able to view and download publicly available content. Locked content is only available to registered users. 
  • Registered: users who have completed the registration process by providing all required profile information and preferences. These users are able to view and download all publicly available content as well as locked content. Registered users are able to favorite content as well as subscribe to email alerts on topic areas or individual content item updates. Registered users can also manage their favorites on the Favorites page and manage email alerts within the Preferences page. Some content is secured to specific user groups, registered users will not have access to secure content until Microsoft is able to validate the information provided during registration.  
  • Validated: upon validation from Microsoft of information that was provided during registration (such as company and partner type) is accurate, users will be granted access to additional secured content specific to their user group. Validated users are able to favorite content as well as subscribe to email alerts on topic areas or individual content item updates. Validated users can also manage their favorites on the Favorites page and manage email alerts within the Preferences page. 
If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

The Microsoft Nondisclosure Agreement (NDA) allows Microsoft and you/Company to share information (and confidential information) with each other. If you are with a company that does not have a Microsoft agreement in place (current or expired), you will be required to agree to the NDA to access a registered experience on Device Partner Center.

Actual Nondisclosure Agreement verbiage: The Microsoft NDA allows Parties to share Confidential information with each other and with its Affiliates, under the terms and conditions set forth below. This is an agreement between Microsoft Corporation ("Microsoft") and you (the "Company"). The NDA is effective on the date Company accepts the NDA.

If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

Accepting the Download Terms allows users to agree to the terms and conditions for using that asset. Once accepted, the user can download and use the asset as outlined. Follow these steps:

  1. Tap or click Download next to the desired asset.
    The Download Terms window will open.
  2. After you have read through the terms, select I Accept in the bottom-right corner of the page.
    The content download will begin automatically.
If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page.

General inquiry

Preferences gives users the ability to subscribe to alerts on content areas that they can receive when content is added or updated. Users can also remove these alerts for content that they had previously subscribed to. The following steps describe how to access the Preferences page to view, add, modify, and remove content areas for which you want to receive email alerts.

Adding topic areas—adding topic areas allows you to receive email alerts whenever any content in that topic area is added or updated. For alerts that are associated with a topic area, follow these steps:

  1. In the upper-right corner of Device Partner Center, click your name.
  2. Next, click the Preferences link in the account menu that is displayed.
    This action will take you to the Preferences page.
  3. On the Preferences page, in the Topics section, select the specific topic areas for which you would like to receive email alerts when content is published or updated.
  4. To save your preferences, click the Update button in the bottom-right corner.

Removing topic areas—you can remove topic areas from your preferences so that you will not receive email alerts when any content in that topic area is added or updated. To remove topic areas from your preferences, follow these steps:

  1. In the upper-right corner of Device Partner Center, click your name.
  2. Next, click the Preferences link in the account menu that is displayed.
    This action will take you to the Preferences page.
  3. In the Topics section, clear the check box next to the specific topic area for which you no longer want to receive email alerts when content is added or updated.
  4. To save your changes, click the Update button in the bottom-right corner.

Adding individual content items—you can select individual content items so that you will receive email alerts when that piece of content is updated. To select individual content items for alert notification, follow these steps:

  1. On the individual content page, click the box below the content title that reads Send me email updates for this content to be alerted to any changes to this specific content.
    This action will add the selected item to the Device Partner Content section of the Preferences page.
  2. To view the Preferences page, click your name in the upper-right corner of Device Partner Center.
  3. Next, click the Preferences link in the account menu that is displayed.
    This action will take you to the Preferences page, on which you can go to the Device Partner Content section to view the content page that you added.

Removing individual content items—you can remove an individual content item from your preferences so that you will not receive email alerts when that piece of content is updated. To remove content items from your preferences, follow these steps:

  1. In the upper-right corner of Device Partner Center, click your name.
  2. Next, click the Preferences link in the account menu that is displayed.
    This action will take you to the Preferences page.
  3. In the Device Partner Content section of the Preferences page, clear the check box next to the individual item for which you no longer want to receive email alerts when that content item is updated.
  4. To save these changes, click the Update button in the bottom-right corner.

Removing all email alerts—you can remove all preferences at once, if you want. Please keep in mind that using this option to stop all email alerts will also remove all favorites that you have selected for email alerts. To remove all email alert preferences, follow these steps:

  1. In the upper-right corner of Device Partner Center, click your name.
  2. Next, click the Preferences link in the account menu that is displayed.
    This action will take you to the Preferences page.
  3. In the Email Notification Frequency section, choose the Don’t send me any email option.
    This action will stop all email alerts.
    Note: this action also will remove all favorites that you have selected for email alerts.

By using the favorite feature, registered Device Partner Center users can easily find those resources and content areas that they use most often or find most valuable. They can also remove the favorite feature from previously favorited items. The following shows you how to access the Favorites page to view, add, and remove your favorites.

Adding an individual content item to your favorites

  1. To favorite a specific content item, click the heart-shaped icon below its title.
    This item will now be added to your Favorites page.
  2. Click the Favorites link in the account menu that is displayed when you click your name in the header of the Device Partner Center portal.
    This action will take you to your Favorites page, on which you can go to the Device Partner Content section to view the content item that you added.

Removing individual content items from your favorites

  1. Click the Favorites link in the account menu that is displayed when you click your name in the header of the Device Partner Center portal.
    This action will take you to your Favorites page.
  2. To un-favorite a specific content item, click the heart-shaped icon next to the content title.
  3. When you are finished, click the Update button in the bottom-right corner.

1. What is Microsoft Device Partner Connector?

Microsoft Device Partner Connector is your resource for making connections with key business partners that are recommended by Microsoft including original design manufacturers (ODMs), local OEM partners (LOEMs), retailers, distributors, and service providers. You can easily connect with other Microsoft device partners, browse and compare the latest devices, and register for upcoming events. 

2. How does it work?

Once you create your free profile on the site, you can view and compare hundreds of Windows devices, and then connect directly with manufacturers to request samples, order devices branded with your logo, and find out about upcoming partner events worldwide.

3. What types of partners are listed on Microsoft Device Partner Connector?

Participating partners include, but are not limited to:

  • Original Design Manufacturers (ODMs)
  • Local named OEMs
  • Distributors
  • Retailers
  • Value added resellers (VARs)
  • System builders and system integrators
  • MPN partners

Please note: Currently you will see ODM profiles and devices on Device Partner Connector. We plan to include local named profiles and devices in the future.

4. What are some of the benefits of using Device Partner Connector?

Device Partner Connector enables ODMs to:

  • Increase visibility of their latest Windows 10 devices to resellers.
  • Get more inquiries and potential leads from this portal.
  • Increase their revenue and gain market share.
  • Showcase their devices to Microsoft internal sellers who are directly connected to field sales.

Device Partner Connector enables partners/resellers to:

  • Browse the latest Windows devices from Microsoft-recommended device manufacturers.
  • Request a sample device.
  • See device specifications and compare them side by side.
  • Connect directly with device manufacturers to customize a device with the reseller's brand.
  • Reduce time and cost to buy.
  • Register for in-person and online LINC events worldwide.

5. How much does it cost to participate in Device Partner Connector?

Partners can use the site for free. They just have to register on the portal and log in to view and compare a wide range of the latest devices available from ODMs.

6. Why did Microsoft develop this portal?

We are committed to helping simplify the process for finding the right Windows devices and connecting you with the right partner directly. We want partners to have greater choice of Windows 10 devices and more margin opportunities. This is a one-stop shop to browse and compare Windows devices and recommended partner profiles and to contact partners via email 24/7.

7. How do I get started using Device Partner Connector?

It's simple! Register on Device Partner Connector and start browsing through the ODM profiles and their device offerings.

8. Who do I contact with questions about the portal?

For any assistance please reach out to Device Partner Center Support Team. For general inquiries contact mdpconn@microsoft.com.

9. How can I order a device sample?

Once you select an ODM, select Request Device Sample to send them a direct request.

10. How can I get device pricing?

Go to any ODM profile and select the Contact Partner tab to request device pricing or more information.

Contact a Device Partner Support representative

If you can’t find an answer to your question in one of our self-help support articles, create an assisted support ticket.