DPS & IoT Device Partner Ops Community

Device Partner Community Operations Resource Center

Created Date: 2022-08-11 |  Last Modified: 2023-11-16

Applies To: Direct Embedded / IoT OEM, Embedded and IoT Distributor, Indirect Embedded IoT OEM, Named, MAR, ODM, Strategic Device Reseller, TVO


Key Update Summary – November 16, 2023

Updated with FY24 Q2 Event information and FY24 Q1 On-Demand content.


Introduction

Welcome to Device Partner Community Resource Center.
Here you will find upcoming community events that you can register to attend and you will also find past events and on-demand contents.
If you would like to receive update of Community Call event information and important links, please Subscribe Newsletter!

Please select the appropriate tab to see information about the topic you are interested in.

We look forward to connecting with you.


Details

FY24 Q1 Community Call – Register to view recording

  • Windows Hardware Compliance / CBR Submission Compliance / OA3 Tool Update
    • Recommended Partner: Operations contacts of TVO, Named, and MAR
    • Agenda:
      • Windows Hardware Compliance Process:
        • Review the consolidated compliance process for HWC, TPM, CBR Submission, and CBR Data Quality.
      • CBR Submission Compliance Process:
        • Review the current no CBR reporting & default charge process, preview introduction of late CBR reporting.
      • New OA3Tool Release:
        • Give updates for the upcoming new OA3Tool release timeline and adoption requirement.
  • Device Partner Center (DPC) Search Enhancements
    • Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
    • Agenda:
      • Introduce the new Bing search functionality in DPC
  • Local Device Partner Resource Page on Device Partner Center (DPC)
    • Recommended Partner: Operations contacts of Named
    • Agenda:
      • Introduce the new resource partner page on DPC for Local Device Partners.
  • Device Partner Launch Calendar Review (5 min)
    • Recommended Partner: Operations contacts of TVO, Named, IoT, MAR (all partner types)
    • Agenda:
      • Share announcement of DPC Launch Calendar and location

FY23 Q4 Device Partner Community & Launch Adoption Call

  • Partner Voice Listening Mechanism – Register to View Recording
    • Recommended Partner: Operations contacts of TVO, Named, MAR, IoT, ODM
    • Description:
      • Share Partner Engagement Model
      • Share Partner Voice listening mechanism
  • MDOS DLP Compliance Feature and Demo - Register to View Recording
    • Recommended Partner: Operations contacts of TVO, Named (with Office/Gaming products)
    • Description:
      • DOC (MDOS) DLP compliance (PBR Control) features update.
      • DOC (MDOS) DLP compliance (PBR Control) Demo.
        • Note:
          • DOC: Digital Operations Center
          • MDOS: Microsoft Digital Operations Services - a fully cloud based digital key distribution & entitlement service for Microsoft OEM partners.
          • DLP: Down Level Partner
          • PBR: Product Binding Report
  • CBR Compliance End to End & OA3 Tool - Register to View Recording
    • Recommended Partner: Operations contacts of TVO, Named
    • Description:
      • Windows Hardware Compliance Process: introduce the consolidated compliance process for HWC/TPM, CBR submission and Data quality audit.
      • New OA3Tool Release: give the update for the upcoming new OA3Tool release timeline and adoption requirement.
  • Office OPK Refresh Update - Register to View Recording
    • Recommended Partner: Operations contacts of TVO, Named (with Office products)
    • Description:
      • Share Office OPK (OEM Pre-installation Kit) refresh update

FY23 Q3 Device Partner Community & Launch Adoption Call

  • OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
    • Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
    • Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

FY23 Q2 Device Partner Community & Launch Adoption Call

  • Topic - OA3.0 On-boarding Overview, MDOS End to End - Register to View Recording
    • Recommended Partner: TVO, Named, IoT Direct (OA3.0 enabled)
    • Description: This session is to share OA3.0 (OEM Activation 3.0) end to end process flow and DOC (Digital Operations Center) key inventory manage and CBR (Computer Build Report), PBR (Product Binding Report) process.

  • Topic - OA 3.0 Order Re-fulfilment Information - Register to View Recording
    • Recommended Partner: TVO, Named, IoT Direct, MAR, ODM
    • Description: This session is relevant to partners who order and fulfill digital product keys (DPKs) via DOC (MDOS), MSC and Business to Business (B2B) solutions.
    • Reference: OA 3.0 Order Re-fulfilment Information (microsoft.com)

  • Topic - Partner Incentives Training Resource Center - Register to View Recording
    • Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
    • Description: This session is relevant to Marketing and Incentive admin in the company.

  • Topic - Digital Attach (DA) – Enhanced Microsoft Store redemption experience for end users - Register to View Recording

  • Topic - DOC (Digital Operations Center) Security Role Simplification - Register to View Recording

  • Topic - TST update - Register to View Recording
    • Recommended Partner: TVO, Named, IoT Direct, IoT Disti, MAR, ODM, ODR
    • Description: Microsoft requests additional information from partners when updating or adding partner data.

    • FY23 Q1 Device Partner Community & Launch Adoption Call

    • Topics – recommended partner Register to View Recording
      • How to self-serve in DOC for EOL reporting - TVO, Named, ODR, MAR, IoT, ODM
      • Windows 10 EOL update - TVO, Named, ODR
      • Office AFOLB EOL update - TVO, Named
      • PKPN SWAP for Win 11 S Mode - TVO, Named
      • Simplified POE for plan programs - TVO, Named (suggested participants: partners working on program marketing processes - Jumpstart program or Server incentive program)

  • Hardware Compliance _SKU to Hardware (SKU2HW) Tool
    • Recommended Partner: TVO, Named
    • Topics
      • Hardware Compliance – SKU to Hardware Tool in OEM BI Central
      • OEM BI Central Access Right Training
    • English Session – Training Video

  • CBR E2E process & New CBR noncompliance monitoring
    • Recommended partner: MAR and IoT Direct partners
    • Topics
      • CBR End to End Process
      • New CBR Non-compliance Monitoring process
    • English Session – Training Video

    • Return Essentials
      • Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
      • Topics
        • Return Rules (Windows & Digital Attach products)
        • Return process (DOC & B2B)
        • Return related support scenarios/trouble shooting
        • Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
      • English Session – Training Video

    • CBR (Computer Build Report)/OHR (OEM Hardware Reporting) Operational Walkthrough
      • Topics
        • CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
        • DLP (Down Level Partner) management approach
        • Hardware Compliance Report related non-compliance questions Office AFOLB
      • English Session – Training Video

    • DA (Digital Attach) for Office Overview





    • Return Essentials
    • OA (OEM Activation) 3.0 Onboarding Overview
    • CBR/OHR Operational Walkthrough
    • Digital Attach for Office Process & New GML update
    • Digital Return

    • Return Essentials
      • Recommended partner: TVO, Named, MAR, IoT (OA3.0 Enabled IoT Partner), ODM
      • Topics
        • Return Rules (Windows & Digital Attach products)
        • Return process (DOC & B2B)
        • Return related support scenarios/trouble shooting
        • Reminder of AFOLB EOL return / Reminder of Windows 10 EOL return
      • Chinese Session – Training Video


    • CBR/OHR Operational Walkthrough
      • Topics
        • CBR (Computer Build Report)/OHR (OEM Hardware Reporting) process
        • DLP (Down Level Partner) management approach
        • Hardware Compliance Report related non-compliance questions Office AFOLB
      • Chinese Session – Training Video

    • Digital Attach for Office Process & New GML update
      • Topics
        • Digital Attach for Office process in DOC (Digital Operations Center)
        • GML (Genuine Microsoft Label) update
      • Chinese Session – Training Video

    • Digital Return
      • Topics
        • OA 3.0 Returns Overview
        • Returning DPKs using DOC (MDOS)
          • RETURN KEYS BY QUANTITY or BY KEYS
          • MOVE TO INVENTORY
        • The OA 3.0 DPK Return Reasons and credit eligibility rules
        • Guidance on Return Reason codes
        • How to view your Return Request Status in DOC (MDOS)
        • Recent Enhancements to the Returns Process
      • Chinese Session – Training Video

    • ODM Quarterly Community Call - July 2022
      • Topics
        • Digital Product Key revert process
        • How to check Digital Product Key from device
        • Digital Attach on Manufacturing
        • Price list and product term
      • Chinese Session – Training Video

    • ODM Quarterly Community Call – March 2022
      • Topics
        • CBR Data Quality Update
        • MSC Update
        • DPC MSA to AAD Migration
      • Chinese Session – Training Video

    • ODM Quarterly Community Call – September 2021
      • Topics
        • Hardware Hash Data Trouble shooting
        • OA3.0 customized API Comparison
        • GML Briefing
        • Office DA/AFOLB Transition
      • Chinese Session – Training Video

    • Digital Attach for Office Process & New GML update
    • OA3.0 Data Compliance Process & Unified Support update
    • Digital Return

    • Digital Attach for Office Process & New GML update
      • Topics
        • Digital Attach for Office process in DOC (Digital Operations Center)
        • GML (Genuine Microsoft Label) update
      • Korean Session – Training Video

    • OA3.0 Data Compliance Process & Unified Support update
      • Topics
        • OA3 Data Compliance Process
        • Device Partner Unified Support update
      • Korean Session – Training Video

    • Digital Return
      • Topics
        • OA 3.0 Returns Overview
        • Returning DPKs using DOC (MDOS)
        • RETURN KEYS BY QUANTITY or BY KEYS
        • The OA 3.0 DPK Return Reasons and credit eligibility rules
        • Guidance on Return Reason codes
        • How to view your Return Request Status in MDOS
        • Recent Enhancements to the Returns Process
      • Korean Session – Training Video

    • GML update & Windows Activation Overview
      • Topics
        • GML (Genuine Microsoft Label) update
        • Windows Activation Overview
      • Japanese Session – Training Video