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If you are looking for more information regarding Signature Cloud Support, Microsoft has you covered.
Microsoft Partner Signature Cloud Support is an exclusive technical benefit that provides qualified cloud competency partners with an elevated level of technical support for select Microsoft cloud products. You will receive access to technical support engineers who will work directly with you, have extensive product-specific knowledge, and are accountable for driving cases from start to finish.
Only gold and silver partners who obtain a cloud performance or hybrid competency are eligible for Signature Cloud Support. Please check your competencies to determine if you are eligible for Signature Cloud Support.
Gold
50 Partner Advisory Hours and Technical Presales Assistance
20 Product Support Incidents
Unlimited Signature Cloud Support Incidents*
10 Signature Cloud Support Incidents *
Not Available
Silver
20 Partner Advisory Hours, Technical Presales Assistance, Microsoft Partner Community
15 Product Support Incidents
5 Signature Cloud Support Incidents*
Action Pack
5 Partner Advisory Hours (with your first cloud sale)
10 Product Support Incidents
Network
Online Interactive Sessions
To submit a support request on behalf of your customer, you need permission to the customer’s subscription.
For Office 365 and CRM Online you need Delegated Admin Privileges (DAP) for your customer’s subscription, then assign a user administrative access to companies you support, click Partner to enter the Partner Admin Center, select your customer and click + to create a support request
For Azure you need a sign-in for the customer’s Azure subscription and Administrator / write permissions, then Link Existing Benefits and enter the Access ID and Contract ID for your benefits. Learn how to request your Access ID and Contract ID.
For more information, see Cloud support for Microsoft partners