Applies To: All Partners
The OEM Supply Chain team is happy to announce a new process to support partners attempting to return digital product keys outside the normal stock balancing rules. This new process is titled the “order correction process’ and allows partners 90 days from the date of fulfillment to return keys mistakenly ordered. The process requires the customer to place reorder for the correct sku & quantity prior to issuing credit. In addition to this, the keys being returned cannot be End of life. To use this process, the OEM may submit a request through their account manager to WW OEM Operations Support msoemops@microsoft.com. The below canned message will then be provided with the step by step instructions: Canned message To help us correct your order, the following steps must be completed.
Step 1: Please place a replacement order with the correct part number and same total quantity and confirm receipt of the keys from the replacement order within 14 calendar days. Please notify us, in writing, of the confirmation of the receipt of the new keys and the new order number.
Step 2: Once the replacement order is validated, you will be notified when to proceed with returning the keys from the old order. PLEASE NOTE:
- We cannot proceed with the return without your reorder being fulfilled first.
- The re-order must be completed within 14 calendar days. c. To qualify for credit, the SKU(s) must not have gone EOL. d. The return and reorder should occur in the same month. In order to support the SLA for processing, please ensure these requests are submitted no later than 2 days before the last business day of the month.
Thank you, Microsoft OEM Operations Support Team Should you have any questions, please reach out to the Global Returns Program Manager, Zack Vernal