Enhancing experiences for both employees and customers
ServiceNow and Microsoft have been partnering since 2019 to jointly innovate for both their United States commercial customers and highly regulated markets in the United States, Singapore, and Australia.
Joint customers are able to benefit from these solutions and leverage Azure's data protection, security, and privacy to keep their businesses running. ServiceNow on Azure was introduced to United States commercial customers in 2023 and is available on the Azure marketplace. ServiceNow has worked closely with Microsoft as one of the first customers to move their digital workflows to Azure, while continuing to reap the benefits of integrating products across both ServiceNow and Microsoft portfolios.
The move from the ServiceNow cloud to Azure was completed in less than 45 days, and the team remarked on the seamless transition, which was devoid of any problems. "Our decision to move the ServiceNow platform to Azure has proven to be a game-changer," said Katharine Kennedy, General Manager at Microsoft. "This collaborative journey seamlessly blends the robust capabilities of ServiceNow with the cutting-edge infrastructure of Azure, ushering in a new era of agility, innovation, and customer-centric solutions."
For many team members, the lack of change and disruption to existing business processes post-migration was the most significant benefit achieved. "The ServiceNow integrations are incredible and allow us to have full control over our data and cloud infrastructure. I can see everything from a single pane of glass," said Miguel Meza, Director, Partner Technology Strategist at Microsoft. "Since moving ServiceNow to Azure, there have been no major impacts or changes to internal work processes. We keep leveraging all the incredible capabilities inherent to the ServiceNow platform with zero disruption."
Beyond these advantages, the internal move to Azure ensures that Microsoft employees are in a position to benefit from tighter integrations between the ServiceNow platform and Azure services. Microsoft continues to work with ServiceNow to introduce more Azure capabilities to the platform, accelerating innovation and expanding use cases. ServiceNow and Microsoft unlock innovation, industry solutions, and financial value for their customers.
With more than 80 native integrations, ServiceNow and Microsoft have no intention of slowing the rate at which they're releasing new, integrated experiences. The two technology partners continue to collaborate and intend to bring more cognitive services and intelligence to products across the NOW Platform® with Microsoft 365 and Azure.