Summary
The new planning and reporting capabilities are now available through Partner Center.
Impacted audience
OEM partners participating in the following incentive programs:
Details
We recently sent you this message informing you that in our continuous efforts to improve your incentives platform experience, we are moving you from the Channel Incentives Platform (CHIP) to Partner Center.
We are pleased to inform you that the new planning and reporting capabilities are available for the 2020 incentive program. This capability is available through Partner Center and will be the new platform for you to submit FY20 H1 plans and receive associated incentive payments.
An active Microsoft Partner Network (MPN) ID and associated payment profile (bank and tax) is required to complete enrollment on the platform and participate in the incentive program. Partners that do not complete platform enrollment may be at risk of forfeiting funds. Please Note: it may take a few business days for the earnings to display on the tool once enrollment is completed.
Details of enrollment steps, including how to set up bank and tax, can be found here.
Actions required
As stated in earlier communications, there are several actions you are required to take if you have not already to ensure you can be paid. Please complete the following actions if you have not already:
- Please provide your MPN ID to your OKAM/pdhelp@microsoft.com.
- Enroll in the incentive program for FY20 through Partner Center, completing bank and tax profiles.
Training resources
The following guides are available on the DPC Partner Center Migration Resources page under General Resources:
- Partner Center Enrolment Guide: covers user management, enrolment steps and how to set up Bank and Tax.
- Incentives in Partner Center: covers how to set up the Incentive's administrator(s) and Incentives pages.
- Partner Center Claims Guide: covers how to submit and manage claims and how to submit Proof of Execution (POE)(capability coming soon) and upload evidence.
- Incentive Reporting Guide: covers transaction history and payments reporting pages.
- Partner Center Investment Plan Guide: covers how to submit investment plans including campaigns and activities.
The following trainings are available for you to leverage:
- Jumpstart Tier 1 Incentives Partner Center Training #1. Topics in this 60-minute session included MPN Structure, user management, enrollment and bank and tax set up.
- Jumpstart Tier 1 Incentives Partner Center Training #2. Topics for this 60-minute training included claims management and reporting.
- Jumpstart Tier 1 Incentives Partner Center Training #3. Topics for this 30-minute training included the planning functionality.
Next steps
- Please share this information with the appropriate people in your organization.
- Complete Partner Center enrollment and input your bank and tax.
- Leverage the guides and trainings to get started.
- Review recorded training session:
Questions?
If additional assistance is needed, you can create a support ticket within the Incentives Online Support Experience on Partner Center.
- Go to the Partner Center Support dashboard.
- Select the “Support” tab at the top of the page.
- Press the “Create a ticket in Partner Center” button.
- Add keywords to the search box to search for support topics.
- If there are no search results, click the “Browse topics” link to search for available topics.
- Select a relevant “Category” from the drop-down selections.
- Select a relevant “Topic” from the drop-down selections.
- Select a relevant “Subtopic” from the drop-down selections.
- Under “Next step” press the “Review solutions >” button.
- Review the “Recommended solutions”.
- If the Recommended solutions do not resolve the issue, press the “Provide issue details” button under “Next step” to create a support ticket.
- Use the generated form to add additional details and "Submit".